FAQ-Shenzhen Smile Electronics Co., Ltd

What is the equipment's lifecycle?

6-10 years under normal use.

What is the shipping time and after-sales support duration?

For self-manufactured equipment, delivery is generally within 1-7 days. For equipment from agents, delivery typically takes 2-4 weeks. After-sales support is available 24/7 online.

For overseas customers, are there any successful cooperation cases?

Yes, you can connect us to know more.

Compared to other competitors, what are the advantages and features of your product?

Smile offers high cost-effectiveness, excellent equipment stability, and timely after-sales service.

Is the equipment safe and compliant? Are there relevant certifications?

The equipment we manufacture and sell is within the scope of safety and compliance, and all have certifications.

Is the company a manufacturer, agency or other?

Some of the products produced in China are developed and produced by ourselves, and most of the foreign equipment is represented.

Is there any training and support for the equipment?

Yes, simple operation can be video-guided operation by phone, complex operation will be on-site installation and commissioning training, and after-sales problems will be followed up in a timely manner.

Can you briefly explain the application scenes of the equipment?

A. Security check and explosive devices are mainly used in places where dangerous goods are prohibited.

B. Emergency communication equipment is mainly used in outdoor environments without network.

C. Electronic evidence equipment is mainly used for the extraction and analysis of suspects' cell phones and storage devices.

Is there any restriction on the group of people who can buy the equipment?

Yes, it is not suitable for individuals to buy, the main target is government units and enterprises.